General Description
We are looking for an Essential Digital Skills Trainer.
Location: South West region, working predominantly from Bridgwater with some time working in Weston-Super-Mare
Working Hours: Part Time, 4 days per week (32 hours per week). There is some flexibility around which days of the week you work.
Salary: £27,938 to £30,640 per annum, pro-rata dependent on experience
Job Types: Fixed Term, Part Time
Do you feel excited when someone finally understands technology and their confidence starts to grow? That’s what our Essential Digital Skills Trainers in Bridgwater and Weston-super-Mare do every day at Cosmic. We’re looking for someone like you to join our Restart Team, working in person at both locations to engage directly with learners and help them build real digital confidence.
This is more than a training job. It’s about making a real impact by helping people return to work, breaking down digital barriers, and celebrating every small win. You’ll join a friendly, passionate team that truly cares about people, their progress, and their potential.
What you’ll be doing as an Essential Digital Skills Trainer
- Delivering engaging 1-to-1 Essential Digital Skills sessions and small group workshops
- Tailoring support so every learner feels seen, capable, and motivated
- Encouraging learners to take their next steps with confidence
- Bringing structure, kindness, and flexibility to help each person succeed
What we’re looking for
Are you someone who:
- Loves helping others build confidence with technology?
- Communicates clearly and connects easily with people from all walks of life?
- Adapts your teaching style to suit different learning needs?
- Brings patience, empathy, and a good sense of humour to your work?
- Stays organised, motivated, and enjoys working both independently and as part of a team?
- Has a genuine interest in digital technology and how it can make life easier?
Required qualifications and experience:
- Experience in teaching or training, particularly in digital skills.
- A valid driver’s license and access to a car for travel between locations are required.
If you have experience as a Computer Skills Tutor, Adult Learning Trainer, Employability Trainer or Digital Support Tutor, we’d love to hear from you.
About Cosmic and our Digital Skills Training work
Based in Honiton Devon, Cosmic is a Social Enterprise which specialises in digital skills training, digital consultancy, IT technical support and website development.
Cosmic’s vision is to inspire people to achieve success in the Digital world. Digital inclusion is at the heart of all we do.
General Description:
We’re seeking an Essential Digital Skills Trainer (also known as a Basic IT Skills Trainer, or Digital Inclusion Coach) to empower adults looking for work with the digital confidence they need in today’s world. This role sits within our delivery of the Government’s Restart Scheme.
In this rewarding role, you’ll deliver one to one training sessions and workshops covering the Essential Digital Skills. Creating inclusive learning environments to coach and mentor adults through their digital learning journeys – starting with essential digital literacy, using online tools and apps, all the way to Microsoft 365 or Google Workspace for simple productivity tasks.
We value a passion for digital empowerment and an understanding of applying digital tools to everyday tasks. If you believe in technology for good and have experience with community learning and digital support this is the ideal opportunity for you.
Your focus will be on improving employability through digital skills, supporting lifelong learning and personal development, and finding ways to support learners starting where they’re at. This role creates real social impact every day and a passion for digital inclusion is an important motivator for this role.
Key Result Areas
1. To deliver job related digital training programmes of learning, 1-to-1 consultations and support clients in your designated hub (s) within your identified geographic area.
2. Ensure that clients register and log onto the Seetec job hub.
3. To work effectively with the Restart Employability Advisors to ensure smooth onboarding to the digital support and alignment with other aspects of the wider Restart programme.
4. To motivate, train and mentor clients throughout their digital learning with a focus on high quality customer experience.
5. To complete all client administration both internally on the Cosmic dashboard and the Seetec CMS.
6. To provide administrative support, particularly in compiling of records, analysis and evaluation of learning experience.
7. To oversee key stakeholder relationships in designated hub.
8. Compile client records, analysis and evaluation of learning experience.
Major Duties
1. Facilitate high quality and engaging sessions to clients which positively develops their self-confidence, builds digital skills so they move into employment.
2. Deliver high impact digital tutoring sessions to meet a range of participant needs (including Skills Assessments; How to sessions; Making the most of, and other relevant activities).
3. Selecting appropriate facilitation methods or activities, design and develop tailored sessions which meet customer requirements.
4. Accountable for meeting targets, which will include delivering an agreed number of tutoring sessions per week / month and supporting an agreed number of participants to achieve a good level of digital competency/clients move into employment.
5. Meet personal performance targets and all Quality and Compliance measures.
6. Promote and publicise courses ensuring Employment Advisors have the appropriate knowledge and understanding to attract and book participants onto training courses.
7. Strive to maintain high standards of delivery, including participation in self-evaluation, training observations and peer observations.
8. Support Employability Advisors with participant action plans to support progress towards suitable and sustainable employment.
9. When delivering training ensure appropriate digital technologies are being utilised in a suitable delivery environment that supports privacy and confidentiality of attendees.
10. Design, develop and host appropriate ‘train-the-trainer’ sessions to Operational teams, to support new colleague awareness of the Seetec Online Services.
11. Undertake risk assessments of training activities and training venues to ensure the safety of all individuals using the provision (should classroom style delivery be required and appropriate)
12. Maintain accurate and compliant records of customer training activities.
13. Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
14. Accountable for own professional development and undertake necessary training as identified in the Performance Review process.
15. To handle personal data in accordance with the organisation’s data protection policy.
16. Actively participate in, and promote Prevent and the Safeguarding of children, young people and vulnerable adults.
17. Adhere to the Company’s policies and procedures always, including Safeguarding, Equal Opportunities, Quality, Health and Safety and IT.
18. To be a confident user of digital tools, particularly Microsoft 365.
19. To uphold the values, ethos and behaviours of Cosmic.
20. Other duties as required in line with the responsibilities of this post.
Perks & Benefits:
- Competitive salary and benefits.
- Employee Assistance Programme.
- Bupa Health Cash Plan.
- Opportunities for professional development.
- A vibrant team and inclusive work culture.
- Chance to make a genuine impact in enhancing digital literacy within the business sector.
If you are passionate about digital education and wish to be a part of an organisation that values your skills, we welcome you to apply.
Cosmic’s Vision and Purpose:
- Vision: A world where everyone can use digital to succeed.
- Purpose: To inspire and empower people, businesses, and communities to confidently use digital by providing the insight, services, and skills needed to thrive
Join us at Cosmic, where we envision a world where digital success is within everyone’s reach. Be a part of our mission to inspire and empower individuals, businesses, and communities with the tools and knowledge they need to confidently thrive in today’s digital world.
How to Apply:
Interested candidates should submit their CV and a cover letter detailing their relevant experience and qualifications to recruitment@cosmic.org.uk
Cosmic is an equal opportunity employer. We welcome and encourage candidates of all backgrounds to apply.
Interviews will take place via MS Teams.
Work Location: In person
Applications are ongoing until we find our perfect candidate.