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Tech Support Contracts

We offer three tiers of contract, depending on the needs of your organisation:

Cosmic Assist Lite

Pay-as-you-go and flexible

Cosmic Assist Lite offers easy access to all of our IT support services for a low monthly fee. Specifically designed for very low usage customers, Cosmic Assist Lite provides the peace of mind that there will always be somebody on hand to help. Cosmic Assist Lite’s Pay-As-You-Go approach ensures you only pay for the services you use.

  • Full access to Cosmic’s IT support services via dedicated helpdesk
  • Remote and on-site support
  • P-A-Y-G pricing
  • 15 minutes inclusive support per month
  • No minimum term contract

Cosmic Assist

Monthly support to suit your needs

Cosmic Assist is a monthly service that offers support on an agreed number of support hours per month. Ideal for businesses or charities on a limited budget or who already purchase some services from third party providers.

  • Routine site visits for repair and maintenance
  • Dedicated helpdesk support and remote/on-site diagnostics and repair
  • Network and server advice and guidance
  • Unlimited telephone and email support
  • Dedicated number of hours per month for break/fix or strategic support

Cosmic Assist+

Your all-inclusive IT service

Cosmic Assist Plus is an all-inclusive service and monitoring contract. Cosmic can be considered as your own IT department, covering:

  • Monitoring, diagnostics and support for the whole network and all connected devices
  • Unlimited hardware and software break/fix support
  • Unlimited digital strategy guidance and consultancy
  • Network support and monitoring, Wi-Fi support and wired connections
  • User account management for staff
  • Inclusive local back-up, cloud to cloud back-up and archiving service
  • Inclusive anti-virus protection
  • Projector/AV management if required.
  • Unlimited IT training for staff, board and trustees

Get in touch to find out which approach best suits your needs and organisation. Everyone is different, so we can work with you to find a solution that fits. 

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